Privacy Policy

Load+Go | www.loadango.co.nz
Last Updated: April 25, 2026

Load+Go (“Load+Go”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, mobile application, and related services (the “Platform”).

By using Load+Go, you agree to this Privacy Policy.

1. Who We Are

Load+Go is a New Zealand-based peer-to-peer delivery platform connecting Senders with independent Drivers.

If you have any questions about this policy, you can contact us at:

Email: privacy@loadango.co.nz
Website: www.loadango.co.nz
 

2. What Information We Collect

We only collect personal information that is necessary to operate our Platform.

2.1 Information You Provide

For Senders:

• Full name
• Email address
• Phone number
• Pickup and delivery addresses
• Item descriptions
• Payment details (processed securely by third-party providers)
• Messages sent through the Platform

For Drivers:

• Full name
• Email address
• Phone number
• Date of birth
• NZ driver licence details [deleted after verification]
• Licence photos (front and back)
• Vehicle registration number
• Vehicle photos
• Bank account number (for payouts)
• Selfie/identity verification photo

2.2 Information We Collect Automatically

When you use our Platform, we may collect:

• IP address
• Device type and operating system
• Browser type
• App usage data
• GPS location data (during active deliveries)
• Log data and timestamps

Location data is only collected when necessary for delivery tracking and matching.

2.3 Information from Third Parties

We may receive information from:

• Identity verification providers
• Payment processors
• WOF and vehicle registration databases
• Background verification services (if applicable)

We only collect what is necessary for safety and compliance.

3. Why We Collect Your Information

We collect and use your information to:

• Provide and operate the Load+Go Platform
• Match Senders with Drivers
• Process bookings and payments
• Verify identity and eligibility
• Conduct vehicle and licence checks
• Provide real-time tracking
• Respond to support enquiries
• Resolve disputes
• Improve our services
• Prevent fraud and ensure safety
• Comply with legal obligations

We will not use your information for purposes unrelated to Load+Go without your consent.

4. Payment Information

Payments are processed through secure third-party payment providers.

• We do not store full credit or debit card numbers.
• Payment data is encrypted and processed in accordance with industry security standards.

5. Sharing Your Information

We only share personal information where necessary.

5.1 Between Users

To complete a booking:

• Senders receive Driver name and contact details.
• Drivers receive Sender contact details and delivery information.

5.2 Service Providers

We may share information with trusted providers who help us operate, including:

• Payment processors
• Cloud hosting providers
• Identity verification services
• Analytics providers
• Customer support tools

These providers are required to protect your information.

5.3 Legal Requirements

We may disclose personal information if required to:

• Comply with New Zealand law
• Respond to lawful government requests
• Enforce our Terms & Conditions
• Protect the rights or safety of users

5.4 Overseas Disclosure

Some service providers may store data outside New Zealand.

Where we transfer information overseas, we ensure:

• The recipient is subject to comparable privacy safeguards, or
• Contractual protections are in place as required under the Privacy Act 2020.

6. Storage and Security

We take reasonable steps to protect your information from:

• Loss
• Unauthorised access
• Misuse
• Disclosure
• Alteration

Security measures include:

• Encrypted payment processing
• Secure cloud infrastructure
• Restricted internal access
• Identity verification safeguards

However, no system is completely secure, and users share information at their own risk.

7. How Long We Keep Your Information

We retain personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When no longer required, we securely delete or anonymise the data.

8. Your Rights Under the Privacy Act 2020

Under New Zealand law, you have the right to:

✅ Access Your Information

You may request a copy of the personal information we hold about you.

✅ Request Correction

If you believe information is incorrect, you can request a correction.

We will respond within the timeframes required under the Privacy Act 2020.

To make a request, contact:
Privacy Officier:  privacyofficer@loadango.co.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).

9. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve user experience
• Analyse website traffic
• Remember preferences

You can disable cookies through your browser settings, though some features may not function properly.

10. Location Data

During active deliveries, we collect GPS location data to:

• Provide real-time tracking
• Confirm pickup and delivery
• Improve route matching

Location tracking stops once the delivery is marked complete.

11. Marketing Communications

We may send:

• Service updates
• Promotional offers
• Platform announcements

You can unsubscribe from marketing emails at any time by clicking “unsubscribe” or contacting us.

We do not sell your personal information to third parties.

12. Children’s Privacy

Load+Go is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

13. Data Breaches

If a privacy breach occurs that is likely to cause serious harm, we will:

• Notify affected individuals as required under the Privacy Act 2020
• Notify the Office of the Privacy Commissioner where legally required

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on our website with an updated “Last Updated” date.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or wish to exercise your privacy rights:

Load+Go Privacy Officer
Website: www.loadango.co.nz
Email: privacy@loadango.co.nz